Problem Solving is the foundation of the Lean office. Continually improving requires continually solving problems - whether these are technical or recurring day-to-day problems. As a Lean tool, A3 reporting addresses the root causes of problems that arise every day at work. When used properly, the PDCA-A3 process dramatically increases the probability of success. Leading companies, such as Toyota, use the PDCA-A3 report to train their employees in a proven and structured problem-solving approach. This 3-day (22 hours) course introduces participants to problem-solving frameworks, tools, and techniques, and explores their practical application to common office problems.
The training is designed to:
Provide participants with the understanding and the means for applying the A3 process to drive office improvements. Participants will develop problem-solving skills to reinforce the application of the Plan-Do-Check-Act (PDCA) methodology through practical application.
Upon completion, participants will be able to:
A. Lean Overview
B. Introduction To PDCA and A3 Reports
C. PDCA – 8 Steps To Problem Solving And A3 Reporting
a. Problem Statement
b. Casus and Effect Analysis
c. Roost Causes and Countermeasures
d. Action Plan
e. Results and Follow-up
f. Standardize & Train
g. Recognize/Share Achievement
Knowledge of the following concepts: